About your Servicer

Nationstar Mortgage LLC (Nationstar) performs servicing duties for your loan account. These duties include, but are not limited to, collecting and processing your payments, paying your taxes and insurance from your escrow account, if you have one, and answering questions you have about your loan.

Nationstar has a special servicing unit for USAA Federal Savings Bank. In performing its services, Nationstar will often use the name "USAA Federal Savings Bank;" however, Nationstar is the servicer.

If you have any questions or require further assistance from USAA Federal Savings Bank regarding your loan or this transfer, please contact us by phone between the hours of 7 a.m. and 7 p.m. Central time at 1-800-531-8781, ext. 78526, or write us at the following address:

USAA Federal Savings Bank
Attn: Mortgage Client Services
10750 McDermott Freeway
San Antonio, Texas 78288

If you have any questions or require further assistance from Nationstar regarding the servicing of your mortgage loan or this transfer, please call Nationstar at 1-855-430-8489. Hours available are the following:

M-F 7am – 7pm (CT)
SAT 7am – 3pm (CT)

Or write to Nationstar at the following address:

USAA Federal Savings Bank
8950 Cypress Waters Blvd., Suite B
Coppell, TX 75019

Equal housing logo

NMLS# 2119

Licensing Information