If you’re having a problem with any part of your mortgage experience, we want to make it right.

USAA members can contact our member assistance department via phone at 855-430-8489 or secure electronic message for prompt and personalized assistance.

To file a formal complaint, please mail a letter to the address below.

Notice of error, complaints, request for information or other qualified written requests

USAA - Notice of Error/Request for Information
P.O. Box 610788
Dallas, TX 75261

TEXAS RESIDENTS:

COMPLAINTS REGARDING MORTGAGE BANKERS SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.

COMPLAINTS REGARDING THE SERVICING OF A MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at [email protected].

NEW JERSEY RESIDENTS:

New Jersey law prohibits discrimination in housing. Click here for additional information.

NEW YORK RESIDENTS:

For those members who reside in the state of New York, a borrower may file complaints about the Servicer with the New York State Banking Department or may obtain further information by calling the Department’s Consumer Help Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov. Nationstar Mortgage LLC is registered with the New York Superintendent of Banks.