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Serviced by Nationstar Mortgage LLC, a subservicer for USAA

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Serviced by Nationstar Mortgage LLC, a subservicer for USAA
Help CenterAccount Help
Help Center

Account Help

Account Help

Credit CorrectionsWhen and how to request a credit correctionAvoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scamsAuthorizing a Third PartyExplains how to authorize a third party on your accountNotification of Deceased BorrowerExplains how to notify USAA when a borrower is deceasedVerification of Mortgage (VOM)Explains what it is and how to request itTransferring Ownership to Trust or Spouse/ChildrenExplains how to notify USAA of ownership transferRemoving a Spouse’s Name from the MortgageExplains how to request removal of a spouse’s name from the mortgageNotification of Divorce or Legal SeparationExplains how to notify USAA of a divorce or legal separation where property is awardedHolidays and Operating HoursLists the days we are closed and times we can be reachedMortgage RecastProvides definition, guidelines, and process for a mortgage recastProviding Accessibility & Translation ServicesAccessibility coordinator information and relay & translation service details

Frequently Asked Questions

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published London Interbank Offered Rate (LIBOR) index. As of 6/30/2023, LIBOR is being replaced with a new index called Secured Overnight Financing Rate (SOFR).

Additional information will be provided on the next ARM change notice you receive after June 30, 2023. No other terms of your mortgage are changing.