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Serviced by Nationstar Mortgage LLC, a subservicer for USAA
Help CenterPayments & PayoffsBiweekly AutoPay
Payments & Payoffs

Payments & Payoffs

Payments

Why Your Payment May ChangeLists possible reasons for a payment changePayment OptionsLists all accepted payment methods and all available payment typesGrace Period and Late PaymentsExplains your grace period and when payments are considered lateManaging Automatic Payments (AutoPay)Includes setup, making changes, and automatic payment amount adjustmentsMaking an Online PaymentProvides instruction on how to make an online paymentPaying by PhoneExplains how to pay by phone using our secure, automated phone systemMailing a PaymentProvides instructions and address for mailing a paymentAmortization Schedule InformationDescribes amortization schedule and advises where to view yoursPaying with Western Union® or MoneyGram®Includes instructions for each payment serviceMortgage RecastProvides definition, guidelines, and process for a mortgage recast

Payoffs

Requesting a Payoff QuoteIncludes who can request and how to requestPaying Off Your Mortgage with USAAProvides instructions for payoff via wire or certified funds

Frequently Asked Questions

We accept payments from checking, saving, and money market accounts, as well as checks, money orders, and cashier’s checks. Payments can be made many different ways.

Note: We do not accept debit or credit card payments at this time.

An escrow analysis can raise or lower your monthly escrow payment for the upcoming year due to changes in your tax and insurance amounts. Read more

Payments are considered late, and late fees are assessed, at midnight when your grace period ends and are calculated as outlined in your Note.

  • If you think you may not be able to make your payment on time, please contact us and let us know.

Tip: Being set up on AutoPay helps prevent late fees!

Setting up AutoPay is quick, easy, and free. All you need to do is choose a payment frequency—Monthly or Biweekly—and complete the online form; we’ll automatically deduct the payments going forward.

If you’re a USAA member, you can request one through your online account.

  • We will send your payoff quote by the delivery method you select within the timeframe provided.

If you’re a third party acting on behalf of a USAA member, and the member has already authorized you (either online or by completing our Third Party Authorization Form), you can contact us to request a payoff quote.

Your grace period is a set number of days after your contractual due date when we’ll still accept your payment without charging a late fee. The number of days is outlined in your Note.

Biweekly AutoPay

What It Is

Biweekly AutoPay will automatically draft a half-payment from your account every 2 weeks (14 days).

  • There will be 26 withdrawals a year.
  • There will be 2 months during the year when a 3rd half-payment will be drafted and posted to the account, as a principal payment.
  • The 2 extra half-payments will help reduce the overall interest you pay on the loan and accelerate the payoff.
    Note: There are no fees for using Biweekly AutoPay.

Eligibility

  • Account must not be enrolled in Monthly AutoPay. (You can change your AutoPay frequency here.)
  • Account must be paid 1 month in advance. (The 2 withdrawals made each month will be applied as the next month’s payment.)

Setting Up

Setting up AutoPay—Biweekly or Monthly—is quick, easy, and free. You can also set up AutoPay by completing and returning one of these forms: