MEMBER ASSISTANCE

855-430-8489

Monday - Friday 7 a.m. to 7 p. m. (CT)
Saturday 7 a.m. to 3 p.m. (CT)

Mailing Addresses

For Payments

USAA - Payment Processing
P.O. Box 650660
Dallas, TX 75265-0660

For Overnight Mail

USAA
Lake Vista 4
800 State Highway 121 Bypass
Suite B
Lewisville, TX 75067

NOTICE OF ERROR/REQUEST FOR INFORMATION

Notice of error, complaints, request for information or other qualified written requests

USAA - Notice of Error/Request for Information
P.O. Box 610788
Dallas, TX 75261

ACCESSIBILITY UNDER THE AMERICANS WITH DISABILITIES ACT

If you have a question or concern about Nationstar's, a subservicer for USAA, accessibility practices under the Americans with Disabilities Act, contact one of our accessibility coordinators using one of the methods below:

EMAIL

[email protected]

PHONE

888-441-9300

RELAY SERVICES

We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices.

You can find more information on the FCC website.

Translation Services

We provide verbal translation services for any member who indicates a language preference other than English. Please contact our Member Services department at 888-441-9300 for further assistance.

New York Residents: You may also access a translation and description of commonly used debt collection terms that are available in multiple languages on the New York Department of Consumer Affairs website at www.nyc.gov/dca.