Contact Us

MEMBER ASSISTANCE


Monday - Friday 7 a.m. to 7 p. m. (CT)
Saturday 7 a.m. to 3 p.m. (CT)

ACCESSIBILITY UNDER THE AMERICANS WITH DISABILITIES ACT


If you have a question or concern about Nationstar's, a subservicer for USAA, accessibility practices under the Americans with Disabilities Act, contact one of our accessibility coordinators using one of the methods below:

EMAIL

[email protected]

PHONE

888-441-9300

RELAY SERVICES

We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices.

You can find more information on the FCC website.

Translation Services

We provide verbal translation services for any member who indicates a language preference other than English. Please contact our Member Services department at 888-441-9300 for further assistance.

New York Residents: You may also access a translation and description of commonly used debt collection terms that are available in multiple languages on the New York Department of Consumer Affairs website at www.nyc.gov/dca.