Payoff Quote Support

Let's say you're selling your home or refinancing. That usually means paying off your current loan and getting a new one. We hope your new loan will be with us. But if it's not, we'll do everything we can to make the process as easy and fast as possible. We do not charge any fees for issuing a payoff quote. There are a variety of ways you can get your payoff quote, which will include the exact payoff amount.

Payoff Quote Request

HOW DO I REQUEST ONLINE?

You can submit a payoff quote request online here(Submit a payoff).

If you would like to authorize a third party to submit a payoff quote request, click here(Submit a payoff). Once you have completed the authorization, please inform the authorized third party that they are able to request a payoff quote on your behalf at: 855-430-8489.

You can also simply request the payoff quote yourself online and include a name and fax number for the third party you would like to receive the request.

HOW DO I REQUEST BY MAIL OR PHONE?

You can mail a payoff quote request to:

USAA Federal Savings Bank
c/o Nationstar
Attn: Payoff Department
Lake Vista 4
800 State Highway 121 Bypass
Suite B
Lewisville, TX 75067

If the payoff quote request is from a third party, a borrower's authorization form(Opens a new window) must be received in order for the payoff statement to be generated.

Or call toll free: 855-430-8489

HOW WILL I GET MY PAYOFF QUOTE?

We will send your payoff quote by the delivery method you select. The expected completion date for the payoff quote is based on loan status and delivery method. Depending on your loan, you'll receive a quote anywhere from within 24 hours to five business days of your request.

Wire Funds

Loan payoffs must be paid either by wire transfer or certified funds.

If you or your closing agent would like to pay by wire transfer, our bank information is:

Beneficiary Name: USAA Federal Savings Bank
Account: XXXXXXXXXXXXXXXXX (This will be a unique number generated for you on your payoff quote statement.)
ABA/Routing Number: 021000021
Bank Name: JP Morgan Chase Bank, NA
Bank Address: 270 Park Ave, New York NY 10017

This information will also appear on your payoff quote statement. Please note that your bank may charge you a fee to complete a wire transfer.

Mail Certified Funds

If you would like to mail your payoff, please send a cashier's check to:

USAA Federal Savings Bank
c/o Nationstar
Attn: Payoff Department
Lake Vista 4
800 State Highway 121 Bypass
Suite B
Lewisville, TX 75067

Please note that we do not accept certified funds in any forms other than cashier's check.