mortgage assistance Support

Homeowner Assistance Fund (HAF) is a government-sponsored initiative managed by the Department of Treasury to offer assistance for homeowners impacted by the COVID-19 Pandemic that began in 2020.

Note: The application process is handled by each state. The state determines eligibility, approves or denies the application, and advises USAA of their final decision. USAA has no involvement in the review or decision process.

HAF programs may include the following:

• Mortgage payment assistance for unemployed or underemployed homeowners;


• Reinstatement for delinquent accounts;


• Principal reduction to help homeowners get into more affordable mortgages (recast or modification); and/or


• Funding to eliminate homeowners’ second lien loans.

You can see what options your state offers by visiting the National Council of State Housing Agencies.

If you're serving in the military, thank you for your service.

The last thing you or your family members need when you're on active duty is to be worrying about foreclosure or other financial issues. The Servicemembers Civil Relief Act (SCRA) may provide some help. The benefits include preventing any foreclosure from being filed during your service and for twelve months following it, an interest rate cap at 6% for loans incurred prior to active duty and temporary relief from late fees accrued during active service.

The following people are eligible:

• Service members called to active duty.


• Dependents of service members who are called to active duty.


• Active-duty service members who are listed on the deed of the property, but not on the loan.


• Citizens serving with Allied Forces who can provide sufficient documentation.

There are some additional requirements that apply:

• The mortgage loan must have been incurred prior to entry into active duty.


• Generally, the active duty period must be more than 30 consecutive days.


• The member must provide proof of active-duty orders within 180 days of their active-duty end date. Service members do not have to provide active-duty orders to receive foreclosure protection under the SCRA.

To get started, please email, mail or fax a copy of your active-duty orders so we can determine your eligibility.

Email: [email protected]

MAIL:
USAA Federal Savings Bank
c/o Nationstar
ATTN: Military Families
P.O. Box 619098
Dallas, TX 75261-9741

FAX: 855-856-0427

You may be asked to supply any or all of the following information:

• A copy of the orders from the military notifying you of your activation.


• Your FHA case number, if applicable.


• Evidence that the debt precedes your activation date.

Thank you again for your service.